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Returns Policy

You have 15 days, from date of purchase, to return or exchange an item(s).

Returned items are subject to a 15% restocking fee.

Order cancellation requests must be submitted, via e-mail , within 24 hours of the order being placed.

Defective Kato products must be returned to Kato USA for replacement.

Any item(s) purchased more than 15 days past the original date of purchase must be returned to the manufacturer.

All returns and exchanges must receive the approval of a Customer Service Representative before they will be accepted. The representative will issue a Return Merchandise Authorization (RMA) number to you that is connected to your order number. To obtain an RMA number, please email our Customer Service Department (

All product(s) returned must have documentation attached explaining the reason for return / exchange. The returned item(s) must also include the original box and packing materials and have the RMA number written on the outside of the shipping box. All items returned for credit or exchange will be verified by a Customer Service Representative before a credit, store credit or exchange is processed. Do not ship returns / exchanges in the manufacturer's box alone. Please ship all returns / exchanges in a shipping box / carton. Replacements, exchanges and/or credits will be shipped/processed once we receive the returned item(s). Any items returned that have not received an approved RMA number will not be accepted and will be returned to the sender.